What if…
- you never had to call and complain because someone took the time to make sure “it” was right the first time?
- when you did call it was handled by live people who were concerned for you as a valued customer and who worked quickly to resolve your issues?
- every business adopted standards of service similar to Wal-Mart or Target and for ANY reason, your purchase is cheerfully refunded?
- what if the customer really is ALWAYS right?
WOW!
Yep. It could happen.
Is today your day to smile?
Smile and let that smile be remembered and repeated as if contagious.
Be the smile through your business values and service to others.
Be powerful enough to move someone to change something about themselves for the better; even if only to make them smile.
Be the change that you want to see reflected in the smiles of your customers and staff.
~PPP
